Frequently Asked Questions
Everything you need to know about your WOUF experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.
Are WOUF products sustainable?
Yes, we are committed to the environment. Most of our products are made from 100% recycled fabrics and printed with eco-friendly Oeko-Tex certified inks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I change or cancel my order?
As we strive to ship orders as quickly as possible, changes can only be made within 1 hour of purchase. Please contact our support team immediately for assistance.
How do I care for my WOUF bag?
We recommend hand-washing with a damp cloth and mild soap. Avoid machine washing or tumble drying to maintain the fabric quality and print vibrancy.